Support is handled through support@aion-ai.app.
Contact
For support, contact:
What support can help with
- Setup issues
- API key connection problems
- Gmail connection problems
- Calendar and reminder issues
- Local model import and runtime issues
- Memory behavior questions
- Crashes and app bugs
What to include in a support request
- What you asked Aion to do
- What Aion actually did
- Whether the issue happens every time or only sometimes
- App version (visible in Settings)
- Device model and Android version
- Screenshot if relevant
- Bug report export if requested
Safe support guidance
- Do not send your API keys
- Do not email sensitive chat history unless support explicitly asks for it
- Prefer bug report export over manual copy/paste when deeper diagnostics are needed
- Remember that exports can contain personal memory and chat data
FAQ
What does BYOK mean?
BYOK means Bring Your Own Key. You connect your own AI provider key in Settings, and Aion uses that provider for cloud replies.
What stays on my phone?
Your Aion memory, timeline, history, and profile data stay on your phone. Cloud prompts leave the device only when you use a connected provider or tool.
Does Aion block screenshots?
Aion blocks screenshots on the Memory and Settings screens to protect sensitive data. Chat, Insights, and History screens allow screenshots so you stay in control of what you save or share.
Why is Gmail not working?
Common causes include:
- Wrong Google account selected
- Gmail not enabled on that account
- OAuth test-user setup missing
Why aren't my reminders firing?
Check these settings on your device:
- Exact alarms permission (Settings > Apps > Aion > Alarms & reminders)
- Battery optimization (set to "Unrestricted")
- Background activity must be allowed
Where do exported documents go?
Exported .docx files are saved to your Downloads/Aion folder. You can access them from any file manager.
Why is local mode slow?
Local models run directly on your phone hardware. Performance depends heavily on device memory and model size.
Which local model is currently supported?
Current supported local baseline:
TinyLlama-1.1B-Chat-v1.0.Q4_K_M.gguf
Local mode is optional and narrower than the main BYOK cloud path.